Terms of Service

Last updated: 10/10/2025

1. Acceptance of Terms

By using the CopyFlow platform, you agree to these terms of service. If you do not agree with any part of these terms, do not use our service.

2. Service Description

CopyFlow is an AI platform for generating marketing content, including product descriptions, titles, and other materials for e-commerce.

3. Registration and Account

  • You can register via Google or Facebook
  • You are responsible for maintaining the confidentiality of your account
  • One user = one account
  • You must provide accurate information during registration

4. Service Usage

Allowed:

  • Generate content for commercial use
  • Use generated content in your projects
  • Export and save results

Prohibited:

  • Use for creating unethical or illegal content
  • Share account with other individuals
  • Attempt to hack or bypass service limitations
  • Automated requests without permission

5. Plans and Payments

  • Free plan: limited number of generations per month
  • Paid plans: according to pricing on the website
  • Payments processed through WayForPay
  • Subscription cancellation: in account settings
  • Refunds: all sales are final

We recommend first testing the service quality using the free plan before purchasing a paid subscription.

5.1 Refund Policy

All subscription purchases are final. Refunds are not provided in standard cases.

Why all sales are final:

  • This is a digital product with instant access to all features
  • User receives full functionality immediately after payment
  • Free plan is available to test the service before purchase
  • Service is provided in full from the moment of subscription activation

Exceptions - when refunds are possible:

  • Technical service errors: if CopyFlow was not working due to our fault for more than 48 consecutive hours
  • Double charge: accidental duplicate payment by the system
  • Activation error: subscription not activated after successful payment within 24 hours

Refund request procedure:

  • Send request to email: support@copyflow.pro
  • Must include: WayForPay transaction number, payment date, detailed problem description
  • Request review: within 5 business days
  • Refund processing: if approved - within 14 calendar days to card

Subscription cancellation:

  • Can be canceled anytime in 'Billing' section
  • Access to features is maintained until end of paid period
  • Auto-renewal is disabled
  • Unused credits are not carried over and not refunded

Plan changes:

  • Plan upgrade: possible anytime with proportional payment for remaining period
  • Plan downgrade: takes effect from next billing period
  • Payment difference on downgrade is not compensated

Contact for inquiries:

  • Email: copyflow.help@gmail.com
  • Phone: +380997793721 (Mon-Fri, 9:00-18:00)
  • Contact form on website: copyflow.pro/contact

6. Intellectual Property

Generated content belongs to you. We do not claim ownership rights to created texts. However, you agree not to use our service to violate third-party copyrights.

7. Limitation of Liability

CopyFlow is provided 'as is'. We do not guarantee that generated content will be completely accurate or suitable for your purposes. You use the service at your own risk.

8. Changes to Terms

We may update these terms. We will notify you of significant changes via email or platform notifications. Continued use of the service means acceptance of new terms.

9. Service Termination

We have the right to suspend or terminate your access in case of violation of these terms. You can delete your account at any time.

10. Contact

For questions about terms of service:

  • Email: copyflow.help@gmail.com
  • Sole Proprietor Melnyk R.P.
  • Tax ID: 2864004616